Company Background

Tim Pieper purchased Tri-State Controls in 1992 and renamed it Tristate Valves & Controls, better known by the acronym, TRIVACO. At the time, our main focus was to provide severe service valves to the Power and Paper industries.

Company Background

By 1995, we had opened up new markets, Coal Prep being the largest. Our focus was still severe service valves, but new product lines emerged: Pneumatic and Electric Actuators, Air Heaters and Slurry Valves became prominent in our overall success. We built a new 12,000 square foot facility to accommodate the growth.

By 1997, we added coverage for the Process, Municipal and Gas Transmission markets. We added 24,000 square feet of warehousing and manufacturing space to accommodate a complete in-house fabrication, machining and assembly shop known internally as TRIVACO Manufacturing Services. We added engineers, designers, machinists and fabricators so we could better serve our customers’ automation needs. Dampers and Damper Drives have been added to our product offering.

In 2004, we started TRIVACO Fiberglass Systems (TFS) to support the growing Flue Gas Desulphurization markets. TFS is a wholly integrated fiberglass pipe, structural and grating fabrication shop.

TFS combines engineering expertise with an understanding of fiberglass applications. All of our products come from top-quality, front-line US manufacturers including Smith Fibercast and Fibergrate.

In 2008, TRIVACO purchased TSV, a safety valve repair shop, located in Indianapolis, IN. Our shop in Indianapolis is certified with the National Board and holds the following code stamps: VR, UV, V and NB. We are also an “Authorized Factory Assembler” for Kunkle and we offer ASME repairs of Kunkle valves and other manufacturers through the “VR” program.

In 2010, TRIVACO acquired Alpha Controls. This acquisition has given us a complete line of instrumentation and controls, which enables TRIVACO to provide our customers complete turnkey valve, automation and instrumentation solutions.

TRIVACO serves industrial markets in Ohio, Kentucky, Indiana, Tennessee, West Virginia, Georgia, Alabama, Mississippi and Florida, with our corporate office being in Hebron, Kentucky.

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Inside Sales Specialist - Valves & Automation

Hebron, KY

Full Time

Experienced

Department: Sales / Technical Services
Reports To: Inside Sales Manager

Position Objective
The Inside Sales Specialist for Valves & Automation serves as the primary technical and commercial contact for customer inquiries. This role is responsible for supporting sales targets by providing expert technical guidance, preparing accurate and timely quotes for valve and actuation packages, processing orders, and ensuring exceptional customer relationship management from initial contact through fulfillment.

Key Responsibilities

Sales and Quoting:
- Serve as the technical product expert, advising customers on the appropriate selection of manual valves, control valves, actuators, and associated accessories (positioners, limit switches, etc.) based on specific process requirements (pressure, temperature, fluid, service).
- Manage the entire quotation process, including gathering customer specifications, calculating product costs, verifying material compatibility, and generating professional sales proposals.
- Proactively follow up on submitted quotes to convert them into orders, addressing any customer technical questions or commercial concerns.
Order Management and Coordination:
- Accurately process purchase orders, ensuring all technical specifications, pricing, and delivery schedules are correctly entered into the ERP/CRM system.
- Coordinate with the procurement and operations teams to verify stock availability, track lead times, and communicate status updates to the customer.
- Liaise with outside sales representatives to support their territories and provide backup coverage for customer accounts.
Technical Support and Documentation:
- Provide essential technical support to customers regarding product functionality, installation, troubleshooting, and warranty claims.
- Interpret engineering documents, including Piping and Instrumentation Diagrams (P&IDs), datasheets, and flow diagrams, to accurately select and size valve assemblies.
- Maintain detailed records of customer interactions, quote history, and technical specifications within the Customer Relationship Management (CRM) system.
Market Knowledge:
- Stay current with product offerings, pricing structures, and technical specifications from key valve and automation manufacturers.
- Identify opportunities for upselling and cross-selling related services (e.g., repair, calibration, installation support).

Required Qualifications and Skills

Experience: Minimum of 3 years in an Inside Sales, Technical Sales Support, or Application Engineering role, preferably within the industrial process equipment or fluid control industries.
Technical Knowledge:
- In-depth, practical knowledge of various industrial valve types (ball, gate, globe, butterfly, plug, check, PSV) and their applications.
- Solid understanding of valve automation principles, including pneumatic, hydraulic, and electric actuation, and control accessories (positioners, solenoids).
- Ability to read and understand technical drawings, schematics, and industry codes (e.g., ASME, API).
Commercial Skills:
- Proven ability to manage a high volume of quotes and customer interactions simultaneously.
- Strong proficiency with CRM software (e.g., Salesforce, HubSpot) and ERP systems.
- Exceptional written and verbal communication skills, with the ability to translate complex technical information into clear, compelling sales pitches.
Education: A Bachelor’s Degree in Engineering, Business Administration, or a related technical field is preferred, or equivalent experience.

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